This paper discusses the implementation and delivery, at Ryerson University Library in Canada, of three consortially-facilitated, user-centered initiatives to enhance traditional interlibrary loan services. Through a collaborative purchase of approximately 4,000 NetLibrary ebooks, with the Ontario Council of University Libraries (OCUL) consortium and the Consortium of Ontario Libraries, the Library provides unmediated access to shared monographs. Ryerson's fully-subsidized document delivery service allows users to order journal articles directly from the Canada Institute for Scientific and Technical Information (CISTI Source) database.
Cheung, Ophelia and Patrick, Susan, "Unmediated is the Message: Enhancements to Traditional Interlibrary Loan in a Canadian University" (2004). Librarian and Staff Publications. Paper 5.